Privacy Policy

Eleva Legal ("we," "us," or "our") respects your privacy. This Privacy Policy describes how we collect, use, share, and protect information when you use our website and services (the "Services").

1. Information We Collect

We collect the following categories of information:

• Information you provide: name, email address, phone number, and any description of your legal situation you submit through our forms or by phone.
• Communications: records of your interactions with us, including email and text message correspondence.
• Automatically collected information: device, browser, IP address, pages visited, and similar usage information collected through standard web technologies.
• Cookies and similar technologies used to operate and improve the Services.

2. How We Use Your Information

We use information to:

• Provide and improve the Services, including attorney-referral matching
• Respond to inquiries and communicate about your request
• Send service updates, account notifications, and (with your consent) marketing communications
• Maintain security, prevent fraud, and comply with legal obligations

3. How We Share Information

We share information only as needed and only as described below:

• With attorneys we match you with — limited to the information necessary for the attorney to evaluate and respond to your matter.
• With service providers who help us operate the Services (e.g., hosting, analytics, communications), under appropriate confidentiality obligations.
• For legal reasons — to comply with law, enforce our Terms, or protect rights and safety.
• With your consent — for any purpose disclosed at the time of collection.

4. SMS Opt-In Data — Not Shared

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties for their own purposes.

5. TCPA and Text Messaging

If you opt in to receive text messages from Eleva Legal, you are providing express written consent under the Telephone Consumer Protection Act ("TCPA") to receive recurring automated text messages at the mobile number you provide. Consent is not a condition of purchasing any product or service. Message and data rates may apply, and message frequency varies. You may opt out at any time by replying STOP to any text message. For assistance, reply HELP. We do not sell or share mobile opt-in data or consent with third parties or affiliates for their marketing purposes.

6. Data Retention

We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

7. Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. No system is completely secure, however, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on where you live, you may have rights to:

• Access, correct, or delete personal information we hold about you
• Opt out of marketing emails by using the unsubscribe link in any email
• Opt out of marketing texts by replying STOP to any text message
• Request information about how your data is processed

To exercise any of these rights, please reach out through the contact form on our website.

9. Children's Privacy

The Services are not directed to children under 13, and we do not knowingly collect information from them. If we learn we have collected such information, we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a new "Last updated" date.

11. Contact

Questions about this Privacy Policy? Please reach out through the contact form on our website.